What Should You do in Case the Support Team of Casino Doesn’t Reply?
January 20, 2017 Casino
Professional support team, which can help users to solve problems that occur during the game, when making deposits, money withdrawing or any other questions connected with casino’s website usage, is very important to players. Quick resolution of issues or problems is a sign of reliability of the casino. Those casinos are considered to be the safest that are founded by famous bookmakers such as William Hill and Unibet. What concerns Unibet, here https://pokerglobal.info/poker-rooms/unibet-poker/registration-instructions/ you can find information on how to register an account with Poker room that is owned by Unibet.
But sometimes the support team is ignoring requests or giving irrelevant answers to users’ questions. Perhaps, a casino doesn’t value its reputation, or maybe it was a bad luck and you came across an unprofessional/new specialist of the casino’s support team. Such situations are totally unavoidable for any gambling lovers, hence you need to be aware of how to react.
In case you face any difficulties or questions, use feedback details to contact the support team to explain the situation. Around now, casinos support services are usually provided via live-chat (the most common and convenient method for players), e-mail or telephone. The contact details can be found in a special menu or in the footer of the official websites of casinos.
The support team of a top online casino has to be around the clock 7 days a week (especially if the casino accepts players from around the world). The support professionals should be ready to help the gamblers even late at night.
Before you begin a registration in an online casino/poker room/sports book and so on, pay your special attention to this fact. In case there is no information about methods of communication with customer support on the official website of the facility, then it is not even worth being considered.
How to Behave with Online Casino Customer Support
If you don’t receive any reply to your query, wait a little bit and then apply to the manager of the online casino or any other casino’s authority. You can find manager’s contact details on the websites of some casinos. Inform them that you made an attempt to contact the support team members, but you didn’t get any answer. In case a few days later you still receive nothing back, try again. But this time be more persistent and demanding.
Maybe, you are already very angry about the situation, so we remind you about general communication principles and rules – be polite and tolerant. Otherwise, you risk losing chat access and your problem will remain unresolved.
Just inform the support team members on your intention to apply to the conflict resolution service or any other regulatory authority. Regulatory authority is an organization that monitors casino activities and can act as a mediator between the casino and the players.
You can also express your dissatisfaction on the popular gambling forums like GPWA. You have a chance to find an answer there to the question you initially had. There is a probability that forum participants have faced the same problem earlier, so they can tell you how to solve it. Or maybe the casino representative is a forum resident and he is able to give you an answer. There are precedents when the problem was solved by the online casino staff but via the forum. Now a few casinos are monitoring forums to eliminate negative feedback.
If your efforts are vain, the only thing is left – to seek the help on the sites that will help you to resolve disputes with the online casino. Examples of such sites can be CasinoMeister or CasinoBonusTips. The staff of these sites can help you find a way out your situation with the casino. To be honest, we are not 100% sure about the efficiency of this help, still trying is always a good idea, as well as omitting all suspicious facilities without a good rep. Indeed, it’s not that hard to find a really trustworthy one that treats its players respectfully and finds it totally necessary to answer their questions.
Remember, that big and famous casinos will never let this happen. Every request and query is responded with a quality and fast help from the support team. Thus, don’t register in a casino without decent reputation, so as not to face these unpleasant situations. Fortunately, there are loads of respectful and reliable facilities at the moment. Therefore, you can find a few safe casinos with games you prefer to play.
If the players’ problems are not ignored – this is an indicator of a really good online casino you can deal with. When daily routines don’t disturb you (there is no need to worry about how you are going to connect the support if something unexpected happens) you can focus on the very process of playing. Thus, we insistently recommend you to visit verified places only, so that be sure you will get an answer to the questions you will probably have. This is a thing any player should remember to avoid unnecessary difficulties.